Last Updated: January 1, 2026
At IronVault LLC, we stand behind our products. If you're not completely satisfied with your purchase, we're here to help. This policy outlines our return, refund, and exchange procedures.
1. Return Window
You may return most items within 7 days of the delivery date for a full refund. Items must be in their original condition — unused, unworn, and in the original packaging with all tags attached.
2. Non-Returnable Items
The following items are not eligible for returns:
- Gift cards
- Items marked as "Final Sale" or "Clearance"
- Personalized or custom-engraved items
- Items that have been worn, washed, or altered
- Undergarments and sock packs (for hygiene reasons)
3. How to Initiate a Return
- Email [email protected] with your order number and the item(s) you wish to return.
- We will send you a Return Merchandise Authorization (RMA) number and return shipping address within 2 business days.
- Pack the item(s) securely with the RMA number clearly marked on the package.
- Ship the package to the address provided. We recommend using a trackable shipping method.
4. Return Shipping Costs
- Defective or incorrect items: We cover all return shipping costs.
- Buyer's remorse / change of mind: The customer is responsible for return shipping costs.
- Original shipping charges are non-refundable.
5. Refund Processing
- Refunds are processed within 5-7 business days of receiving your returned item(s).
- Refunds are issued to the original payment method.
- Depending on your bank, it may take an additional 3-5 business days for the refund to appear on your statement.
6. Exchanges
To exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. This ensures faster processing and availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a free replacement or full refund.
8. Restocking Fees
A 15% restocking fee may apply to large items such as display stands and garage organizers returned in less-than-original condition. No restocking fee for items returned in perfect condition.
9. International Returns
For orders shipped outside the United States, the customer is responsible for all return shipping costs, customs duties, and taxes. Refunds will be processed in USD; currency conversion fees may apply.
10. Order Cancellations
Orders can be cancelled free of charge within 24 hours of placing the order. After 24 hours, the order enters our fulfillment process and cannot be cancelled — you will need to follow the standard return process.
11. Contact Us
IronVault LLC
1625 Larimer St, Suite 300
Denver, CO 80202
Email: [email protected]
Phone: 802 771 7744